The O2 Venue App 17+

I was getting annoyed with the app crashing when entering my phone passcode in , I was worried that I wouldn’t be able to get my tickets but if anyone else is experiencing this, to fix it you must press cancel when entering the passcode and then disable face id underneath password, after this I got through. There is also an issue with passwords, to sign in you need to create an account on axs AND o2, use your axs password to get in . I’m not sure why the consumers are the ones that have to figure this out. The app developers need to sort it out because it’s just causing pressure on ticket offices on the day of events

As with 99% of all other comments on here- the app doesn’t even allow you to sign in with the email address that you bought the tickets with!! I have a confirmation email to the ACTUAL email address I booked and bought the tickets with yet the app doesn’t recognise it! Crazy! As with other users there’s a rigamarole of having to create O2 account and then links to creating an AXS account and even after doing all of this no tickets appear and tapping on “access your tickets “ in the app still doesn’t recognise your email address !!!! Grrrr! How frustrating for non savvy phone users or just simply trusting customers who have paid good money to attend your venue!!! Very poor performance app. People do not want to worry about tickets being uploaded only days before the event! And some folk may not even have a driving licence or passport that has to be used as last resort for proof of identity for entry with the ticket confirmation sent to the correct email address in the first sodding place !!! Goodness sake, allow a paper ticket to be printed off!!!!

Tickets purchased via Ticketmaster for Rod Stewart . I had no choice but to use the O2 app as my delivery method. 48 hours to go to the gig. Ticketmaster state my tickets are on the App. They are not. I am using the correct email address ,which is the same as my O2 app . I have twice emailed O2 . Don’t worry the tickets will appear before the concert was my only help!
I have reinstalled the App, done a password reset and everything else the FAQ ask me to do . Still no tickets. This is the second time I have used the App, second time problems, problems. I now face the prospect of taking my passport, two printed emails to the box office on Tuesday night, to queue up for ages to try and get my tickets. So that’s progress for you. I know 02 don’t really care so i don’t know even if this review will be published. I have used the Ticket master App on numerous occasions. It works perfectly! Oh and the 02 app won’t even let you save your tickets to your wallet if you are lucky enough to have them on your phone.